Comments on: Caribbean Airlines – More of the same http://themanicoureport.com/2007/02/caribbean-airlines-more-of-same.html Like a Police Boots on Yuh Corn Wed, 03 Mar 2010 16:22:04 -0700 http://wordpress.org/?v=2.8 hourly 1 By: Anonymous http://themanicoureport.com/2007/02/caribbean-airlines-more-of-same.html/comment-page-1#comment-1274 Anonymous Wed, 16 May 2007 17:56:00 +0000 http://themanicoureport.com/2007/02/caribbean-airlines-more-of-the-same.html#comment-1274 I have been trying to get a credit ($700US) from Caribbean Airlines for the past month with no luck. I flew with them in January and got charge on my credit card in february. Low and behold I get a mysterious charge from them beginning of April. The second charge was a different amount from the first. I tried calling several times customer service and they told me that it was possible that I got double charge because they had problems with their billing system and double charge some customers. The icing on the cake was when she told me I would have to prove to them that I got double billed. I sent them all the documentation but still no luck. I am in the process of disputing the charge with my bank because I lost faith and hope of ever getting CA to resolve the issue. Does anyone have the contact information for any senior manager or the CEO? I have been trying to get a credit ($700US) from Caribbean Airlines for the past month with no luck. I flew with them in January and got charge on my credit card in february. Low and behold I get a mysterious charge from them beginning of April. The second charge was a different amount from the first. I tried calling several times customer service and they told me that it was possible that I got double charge because they had problems with their billing system and double charge some customers. The icing on the cake was when she told me I would have to prove to them that I got double billed. I sent them all the documentation but still no luck. I am in the process of disputing the charge with my bank because I lost faith and hope of ever getting CA to resolve the issue. Does anyone have the contact information for any senior manager or the CEO?

]]> By: Mani http://themanicoureport.com/2007/02/caribbean-airlines-more-of-same.html/comment-page-1#comment-1273 Mani Tue, 06 Mar 2007 14:53:00 +0000 http://themanicoureport.com/2007/02/caribbean-airlines-more-of-the-same.html#comment-1273 Atasha, sometimes you have to wonder who's making the decisions over there and why is so little emphasis being placed on customer service. I wouldn't be surprised if their behaviour has something to do with his decision. Atasha, sometimes you have to wonder who’s making the decisions over there and why is so little emphasis being placed on customer service. I wouldn’t be surprised if their behaviour has something to do with his decision.

]]> By: Atasha http://themanicoureport.com/2007/02/caribbean-airlines-more-of-same.html/comment-page-1#comment-1272 Atasha Sun, 04 Mar 2007 07:39:00 +0000 http://themanicoureport.com/2007/02/caribbean-airlines-more-of-the-same.html#comment-1272 That is just plain ridiculous. An a shame to say my brother was one of the few pilots that got hired with them after bwee supossedly "went out of business". He say he want to leave the airline. I wonder if dey stupid behaviour is fueling his decision! I have to wonder how dey treating their employees.<br/><br/>Nonsense! That is just plain ridiculous. An a shame to say my brother was one of the few pilots that got hired with them after bwee supossedly “went out of business”. He say he want to leave the airline. I wonder if dey stupid behaviour is fueling his decision! I have to wonder how dey treating their employees.

Nonsense!

]]> By: Mani http://themanicoureport.com/2007/02/caribbean-airlines-more-of-same.html/comment-page-1#comment-1271 Mani Thu, 01 Mar 2007 19:23:00 +0000 http://themanicoureport.com/2007/02/caribbean-airlines-more-of-the-same.html#comment-1271 Ed, sometimes I think it will take a lobotomy to change our attitudes. Where's the customer service in all of this?<br/><br/>Fed-up, that's the thing that got to me, how do you blame the customers for this?<br/><br/>Chennette & Ed, well I guess I can see why overbooking is necessary. It's just sad that CA would think it's not their fault. Pretty soon people are going to realize that it's their fault if they fly CA.<br/><br/>Law, the more it changes, the mroe it remains the same yes. I think their in the business of flying planes, not providing a service.<br/><br/>crankyputz, the dawning has been delayed, lol.<br/><br/>Sinistra, lol, hold on, the week isn't through yet. I think CA needs a tough no-nonsense CEO who will fire on sight. Don't you agree> Ed, sometimes I think it will take a lobotomy to change our attitudes. Where’s the customer service in all of this?

Fed-up, that’s the thing that got to me, how do you blame the customers for this?

Chennette & Ed, well I guess I can see why overbooking is necessary. It’s just sad that CA would think it’s not their fault. Pretty soon people are going to realize that it’s their fault if they fly CA.

Law, the more it changes, the mroe it remains the same yes. I think their in the business of flying planes, not providing a service.

crankyputz, the dawning has been delayed, lol.

Sinistra, lol, hold on, the week isn’t through yet. I think CA needs a tough no-nonsense CEO who will fire on sight. Don’t you agree>

]]> By: sinistra http://themanicoureport.com/2007/02/caribbean-airlines-more-of-same.html/comment-page-1#comment-1270 sinistra Wed, 28 Feb 2007 11:36:00 +0000 http://themanicoureport.com/2007/02/caribbean-airlines-more-of-the-same.html#comment-1270 <em>Slacker, meet thy corporate mentor</em> - that is the line of the week.<br/><br/>I'm not convinced they have any motivation to change though. To whom will they bow? Competition? Government? The People? <br/><br/>At least two out of those three have repeatedly demonstrated a willingness to tolerate - if not sanction - wholesale slackness. Slacker, meet thy corporate mentor – that is the line of the week.

I’m not convinced they have any motivation to change though. To whom will they bow? Competition? Government? The People?

At least two out of those three have repeatedly demonstrated a willingness to tolerate – if not sanction – wholesale slackness.

]]> By: Crankyputz http://themanicoureport.com/2007/02/caribbean-airlines-more-of-same.html/comment-page-1#comment-1269 Crankyputz Tue, 27 Feb 2007 20:32:00 +0000 http://themanicoureport.com/2007/02/caribbean-airlines-more-of-the-same.html#comment-1269 They changed their name dang it, they are still in the 'sitting in the first row stage'<br/><br/>It hasn't dawned on them yet.... They changed their name dang it, they are still in the ’sitting in the first row stage’

It hasn’t dawned on them yet….

]]> By: ed http://themanicoureport.com/2007/02/caribbean-airlines-more-of-same.html/comment-page-1#comment-1268 ed Tue, 27 Feb 2007 18:00:00 +0000 http://themanicoureport.com/2007/02/caribbean-airlines-more-of-the-same.html#comment-1268 Well, I think overbooking is actually a necessary evil in the airline business. The margins are thin, and people frequently don't show up. Fine. The ridiculous thing here is not the overbooking, but rather the absurd response! If you overbbook, you must put people up in hotels, and you certainly don't try to charge them extra!!<br/><br/>This is why the government shouldn't have propped up BWIA to begin with. Let BWIA die, and let some decent competition emerge. Well, I think overbooking is actually a necessary evil in the airline business. The margins are thin, and people frequently don’t show up. Fine. The ridiculous thing here is not the overbooking, but rather the absurd response! If you overbbook, you must put people up in hotels, and you certainly don’t try to charge them extra!!

This is why the government shouldn’t have propped up BWIA to begin with. Let BWIA die, and let some decent competition emerge.

]]> By: law http://themanicoureport.com/2007/02/caribbean-airlines-more-of-same.html/comment-page-1#comment-1267 law Tue, 27 Feb 2007 14:41:00 +0000 http://themanicoureport.com/2007/02/caribbean-airlines-more-of-the-same.html#comment-1267 I hate to say say it, but I was more or less expecting this. I knew that Caribbean Airlines was just a name change for Bwee. I was hoping that I would be proven wrong, but.......... They need to REALLY do a complete overhaul starting from the top down. Does anyone in their management pay just the basic attention to the airline industry and some of the more efficient problem solving techniques. Well, all I can say is -- Caribbean Airlines -- same ole monkey pants dey. I hate to say say it, but I was more or less expecting this. I knew that Caribbean Airlines was just a name change for Bwee. I was hoping that I would be proven wrong, but………. They need to REALLY do a complete overhaul starting from the top down. Does anyone in their management pay just the basic attention to the airline industry and some of the more efficient problem solving techniques. Well, all I can say is — Caribbean Airlines — same ole monkey pants dey.

]]> By: Chennette http://themanicoureport.com/2007/02/caribbean-airlines-more-of-same.html/comment-page-1#comment-1266 Chennette Tue, 27 Feb 2007 05:11:00 +0000 http://themanicoureport.com/2007/02/caribbean-airlines-more-of-the-same.html#comment-1266 so, I can understand but not accept over-booking; as in I understand how it comes to happen. But charging extra as no guarantee the tickets will be honoured? tickets paid for? these people ever hear about a contract? who supposed to guarantee the ticket if NOT THEM? so, I can understand but not accept over-booking; as in I understand how it comes to happen. But charging extra as no guarantee the tickets will be honoured? tickets paid for? these people ever hear about a contract? who supposed to guarantee the ticket if NOT THEM?

]]> By: Fed-up http://themanicoureport.com/2007/02/caribbean-airlines-more-of-same.html/comment-page-1#comment-1265 Fed-up Tue, 27 Feb 2007 03:45:00 +0000 http://themanicoureport.com/2007/02/caribbean-airlines-more-of-the-same.html#comment-1265 boy when I read the article I was like but what the jail, like bwee come back from the dead and take over caribbean airlines, I could not believe the nonsence and on top of that they telling ppl they have to pay extra for thier mistake. Only in Trini, sometimes I think we only taking steps backwards, and really a damn third world country. boy when I read the article I was like but what the jail, like bwee come back from the dead and take over caribbean airlines, I could not believe the nonsence and on top of that they telling ppl they have to pay extra for thier mistake. Only in Trini, sometimes I think we only taking steps backwards, and really a damn third world country.

]]> By: ed http://themanicoureport.com/2007/02/caribbean-airlines-more-of-same.html/comment-page-1#comment-1264 ed Tue, 27 Feb 2007 01:21:00 +0000 http://themanicoureport.com/2007/02/caribbean-airlines-more-of-the-same.html#comment-1264 Very disappointing. You'd think that the shock of having to fire 2/3 of the staff would have changed attitudes.<br/><br/>Up here, Jetblue recently left a bunch of people stranded in planes on the runway for several hours, and was forced to cancel several flights. Now, even though people got where they were going in a matter of a couple of days (vs a couple of weeks) and even though it was due to an icestorm (as opposed to crap planning), Jetblue has been bending over backwards to save its image. Compare that to this nonsense with Bwee. Amazing how companies act when they basically have a monopoly! Very disappointing. You’d think that the shock of having to fire 2/3 of the staff would have changed attitudes.

Up here, Jetblue recently left a bunch of people stranded in planes on the runway for several hours, and was forced to cancel several flights. Now, even though people got where they were going in a matter of a couple of days (vs a couple of weeks) and even though it was due to an icestorm (as opposed to crap planning), Jetblue has been bending over backwards to save its image. Compare that to this nonsense with Bwee. Amazing how companies act when they basically have a monopoly!

]]> By: Mani http://themanicoureport.com/2007/02/caribbean-airlines-more-of-same.html/comment-page-1#comment-1263 Mani Tue, 27 Feb 2007 00:48:00 +0000 http://themanicoureport.com/2007/02/caribbean-airlines-more-of-the-same.html#comment-1263 lol, lime, I wish I were lying.<br/><br/>ttfootball, well that was surprising to me also. It was just a name change. I think they are going down the same road they went down before. lol, lime, I wish I were lying.

ttfootball, well that was surprising to me also. It was just a name change. I think they are going down the same road they went down before.

]]> By: ttfootball http://themanicoureport.com/2007/02/caribbean-airlines-more-of-same.html/comment-page-1#comment-1262 ttfootball Mon, 26 Feb 2007 16:09:00 +0000 http://themanicoureport.com/2007/02/caribbean-airlines-more-of-the-same.html#comment-1262 Lawd how I know this was jes going to be a name change...I have to admit tho that advising customers they have to pay extra etc. did manage to surprise me a bit Lawd how I know this was jes going to be a name change…I have to admit tho that advising customers they have to pay extra etc. did manage to surprise me a bit

]]> By: lime http://themanicoureport.com/2007/02/caribbean-airlines-more-of-same.html/comment-page-1#comment-1261 lime Mon, 26 Feb 2007 15:57:00 +0000 http://themanicoureport.com/2007/02/caribbean-airlines-more-of-the-same.html#comment-1261 oh gosh, when next i visit i avoiding them...thanks for the tip oh gosh, when next i visit i avoiding them…thanks for the tip

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